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111 changes: 44 additions & 67 deletions content/administration/odoo_accounts.rst
Original file line number Diff line number Diff line change
@@ -1,80 +1,57 @@
=================
Odoo.com accounts
=================
================
Odoo.com account
================

This documentation is dedicated to edits made to an Odoo.com account. The following processes
describe how to delete an Odoo.com account, and how to change the password on an Odoo.com account.
Open the `Connection & Security page <https://www.odoo.com/my/security>`_ on your Odoo.com account
portal to:

Delete Odoo.com account
=======================
- Change your :guilabel:`Password`.

To delete an Odoo.com account, start by clicking the profile icon in the upper-right corner
(represented by the username and icon) to reveal a drop-down menu. From the drop-down menu, select
:guilabel:`My Odoo.com account`, which reveals the user portal.
.. note::
- When you create a database, a user linked to your Odoo.com account is generated on the
database. Changing your Odoo.com account's password will also modify the password used to
sign in with that user to the database.
- You can set a database-specific password for that user by going to the :ref:`database's
settings <users/change-password>`. However, you will still be able to sign in with your
Odoo.com account's password.

From the user portal, the delete option can be accessed by going to :menuselection:`My Account -->
Edit Security Settings --> Delete Account`. It can also be accessed by going to
`https://www.odoo.com/my/home <https://www.odoo.com/my/home>`_.
- Enable :guilabel:`Two-factor authentication` using an authenticator app.

.. danger::
Deleting an Odoo account is irreversible. Be careful performing this action, as the Odoo.com
account is **not** retrievable once deleted.
.. seealso::
Refer to the :doc:`Two-factor authentication documentation <../applications/general/users/2fa>`
for more information. The process to enable it for a database user and for your Odoo.com
account is similar.

Upon clicking the :guilabel:`Delete Account` button, a pop-up window appears, requesting
confirmation for the account deletion.
- :guilabel:`Log out from all devices` signed in to your Odoo.com account, except for the current
session.

.. image:: odoo_accounts/delete-account.png
:align: center
:alt: Clicking on the Delete Account button will populate a window verifying the change.
.. tip::
To log out from the current session, click the :icon:`fa-user-circle-o` (:guilabel:`user`)
icon in the top right and select :icon:`fa-sign-out` :guilabel:`Logout`.

To confirm the deletion, enter the :guilabel:`Password` and the :guilabel:`Login` for the account
being deleted. Then, click the :guilabel:`Delete Account` button to confirm the deletion.
- Enable :ref:`developer mode <developer-mode>` to add a :ref:`developer API key
<api/external_api/keys>`.

.. _odoocom/change_password:
- :guilabel:`Delete` your account.

Odoo.com account password change
================================
.. danger::
Deleting your Odoo.com account is **irreversible**. Once deleted, your account **cannot be
retrieved**.

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and what about the Developer API key section? Should we at least refer to the documentation link provided on the page?

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I didn't think dev mode would impact that page - thanks for pointing it out! After investigating, it's a relatively niche use (to download DB dumps) according to Antoine, hence why it's "hidden" under dev mode.
Still, I'll mention it and use the same link provided on the page, but I don't think it's necessary to explain further.

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I'm not sure I understand because I don't think I enabled dev mode and I could still see this section? (I just tried again and was able to see it)

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@xpl-odoo xpl-odoo Dec 9, 2025

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I believe it's visible by default for Odoo employees, but that's not the case for non-Odoo employees :)

To change an Odoo.com account password, first login into the Odoo.com user account from the Odoo.com
login page. After logging-in, go to the upper-right corner of the screen, and click the :guilabel:`▼
(down arrow)` icon next to the profile icon. Then, select :guilabel:`My Account`, and a portal
dashboard appears.

To change the Odoo.com password, click on the :guilabel:`Edit Security Settings` link, below the
:menuselection:`Account Security` section. Next, make the necessary changes by typing in the current
:guilabel:`Password`, :guilabel:`New Password`, and verify the new password. Lastly, click on
:guilabel:`Change Password` to complete the password change.

.. note::
If a customer would like to change the login, contact Odoo support `here
<https://www.odoo.com/help>`_.
Open the `Account Information page <https://www.odoo.com/my/account>`_ to edit your account details,
including your **email address**.

.. note::
Passwords for Odoo.com users and portal users remain separate, even if the same email address is
used.

Add two-factor authentication
=============================

To add two-factor authentication, login into the Odoo.com user account from the Odoo.com login page.
After logging-in, go to the upper-right corner of the screen, and click the :guilabel:`▼ (down
arrow)` icon next to the :guilabel:`profile icon`. Then, select :guilabel:`My Account`, and a portal
dashboard appears.

If the user would like to turn on two-factor authentication (2FA) for Odoo.com access, click on the
:guilabel:`Edit Security Settings` link below the :menuselection:`Account Security` section.

Click on :guilabel:`Enable two-factor authentication` to turn on :abbr:`2FA (two-factor
authentication)`. Then, confirm the current password in the :guilabel:`Password` field. Next, click
on :guilabel:`Confirm Password`. Following that, activate :abbr:`2FA (two-factor authentication)` in
a :abbr:`2FA (two-factor authentication)` app (Google Authenticator, Authy, etc.), by scanning the
:guilabel:`QR code` or entering a :guilabel:`Verification Code`.

Finally, click on :guilabel:`Enable two-factor authentication` to complete the setup.

.. note::
Under :guilabel:`My Account` Odoo.com users can also access the following:

- :guilabel:`My Partner dashboard`
- :guilabel:`My In-App Services`
- :guilabel:`My Apps Dashboard`
- When you create a database, a user linked to your Odoo.com account is generated on the
database. Changing your Odoo.com account's email address does not modify the email address used
to sign in with that user.
- You can set a database-specific email address for that user by clicking your avatar in the
top-right corner of the database and selecting :guilabel:`My Preferences`. You will still need
to sign in to the database using the email address used at the time of the database creation.
- To change the email address used to sign in to a database, `contact Odoo Support
<https://www.odoo.com/help>`_.

.. tip::
In addition to the database you create, all databases you are :ref:`invited to join
<users/add-individual>` with your Odoo.com account's email address will be displayed under the
`database manager <https://www.odoo.com/my/databases>`_.
3 changes: 1 addition & 2 deletions content/administration/on_premise/deploy.rst
Original file line number Diff line number Diff line change
Expand Up @@ -750,8 +750,7 @@ reset. The following process is for system administrators of an Odoo on-premise
how to manually reset and re-encrypt the master password.

.. seealso::
For more information about changing an Odoo.com account password, see this documentation:
:ref:`odoocom/change_password`.
:doc:`../odoo_accounts`

When creating a new on-premise database, a random master password is generated. Odoo recommends
using this password to secure the database. This password is implemented by default, so there is a
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